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Making tacit knowledge explicit: the Ready Reference Database as codified knowledge

Article Information:

Title:

Making tacit knowledge explicit: the Ready Reference Database as codified knowledge

Author(s):

Mark Stover

Journal:

Reference Services Review

Year:

2004

Volume:

32

Issue:

2

Page:

164 - 173


ISSN:

0090-7324


DOI:

10.1108/00907320410537685

Publisher:

Emerald Group Publishing Limited

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Abstract:

This article describes the process of knowledge transformation (from tacit to explicit to codified knowledge) in organizations. The article proposes that much of the knowledge held by reference librarians is tacit knowledge that needs to be made explicit and formalized. The Web-based Ready Reference Database at San Diego State University is analyzed as an example of the process of knowledge conversion in library reference services.

Keywords:

Codes, Databases, Knowledge management, Reference services


Article Type:

Conceptual Paper


Article URL:

http://ariel.emeraldinsight.com/10.1108/00907320410537685

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